Q: How soon can I start verify my patients?
A: You can start submitting verification requests within 24-48 hours of initial request.

Q: Why do you charge for eligibility verification?
A: We charge the same fee that you would pay a clearinghouse.

Q: Do I pay additional to the clearinghouse?
A: No you pay nothing directly to the clearinghouse.

Q: Which clearinghouses do you use?
A: We use Zirmed, Officeally and Availity to route our requests.

Q: Are the price breaks calculated per provider or per clinic?
A: Per clinic.

Q: Is there a price break for submitting volume?
A: Yes, there is a price break. Contact us if submitting over 1000 requests/month for price breaks.

Q: Do I pay if submitted an uncovered patient?
A: Yes, the charge is for a verification request.

Q: Will I be charged if I try to verify cash patients?
A: No, the request will not be submitted if the patient has no insurance information

Q: If I setup automatic verification, will you verify cash patients ?
A: No, we will not submit for patients without insurance information

Q: Can I find out how much deductible has been used?
A: Some insurances may tell you that. However that is not useful information as there might be other claims that have not been processed yet before your visit.

Q: Will you verify non-electronic payer as well?
A: No, we do not.

Q: How many payers can you verify eligibility with?
A: We are electronically connected to over 400 payers for eligibility verification.

Q: Do I pay for resubmissions?
A: Yes, the charge is for each verification request

Q: How do I resubmit a verification?
A: Select the appointment, fix the error using Checkin tab. Click 'Verify' button

Q: Can I submit claims electronically?
A: Yes, see the electronic claims section for more details

Q: Can I verify eligibility?
A: Yes, see the electronic eligibility section for more details

Q: Can I receive remittance electronically?
A: Yes, see the electronic remittance section for more details

Q: What is the minimum fee of $30/month?
A: We charge a minimum of $30/month if you use any of the electronic transactions. You could be using multiple transactions, say electronic claims and eligibility verification, and the combined number of transactions should be at least 100 or else you will be charge $30/month (ie; 30c* 100 transactions) minimum instead.